General Assistant [South Africa]


 

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Description

Ensure comprehensive Customer Servicein the Store. Loading and merchandising of stock, shelf price labelling andhousekeeping within designated area of responsibility.


Requirements

  • Grade 12 or minimum of 1 (one) yearwork related experience
  • Ability to communicate in English andthe dominant language spoken in the geographical area where the position isavailable
  • Ability to perform basic calculationsaccurately
  • Must be willing to work shifts, weekends,and Public Holidays
  • Must be able to work under pressure


Job Description


CustomerService

  • Acknowledge all Customers anddetermine their needs
  • Advise Customers correctly on product
  • Assist Customer with any productqueries
  • Assist with Customer complaintstimely
  • Add on sales, e.g. paint v/s paintbrushes, thinners, etc.
  • Ensure efficient Customer service byensuring that Customers purchases are loaded without any delays
  • Ensure Customers purchase are loadedcarefully without damaging the goods or the Customers vehicle
  • Advise Customers on the additionalservices provided:
  • Delivery service / bulk deposits
  • Glass cutting
  • Plan reading
  • Credit programmes
  • Special orders
  • Trusses
  • Distant ordering
  • VIC Customer Programme
  • Must be certified in ProductKnowledge
  • Must be available in aisle ofresponsibility


Housekeeping

  • Ensure that your area is free ofobstacles, stock is merchandised immediately after being received and thatCustomers can enter and leave your aisle without any risk of injury orirritation.
  • Correct shelf price labelling withinarea of responsibility.
  • Ensure Checklist completed asrequired when on duty with Canteen and Toilet / Showers schedule


Safety(OHSA) Requirements

  • Safety (OHSA) compliance (e.g., useof safety gear, ensure Customer, and staff safety) within area ofresponsibility
  • Ensure area of responsibility(racking and bulk) stock merchandised safe to Customers and Colleagues to movesafely within Store
  • Report any discrepancies to the StoreManager


Readyfor Business

  • Adhere to Ready for Business andBeyond my Control as per the CB Way


LossPrevention and Security

  • Identify any gaps in the displays,investigate causes and report any concerns to management
  • Be aware of suspicious behaviours orpeople and report any suspicions to management
  • No product to be loaded for a Customerwithout proof of purchase or required documentation

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