Customer Support for Dispatch [India]

 

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Note - Looking for International Customer Support Experience Candidates Who are interested to change their career in Dispatch profile.

About the Job:

We are seeking an experienced candidate with minimum 6 months of

Experience to join our team. The ideal candidate will have a strong verbal

communication skill. Responsibilities will include planning, dispatching and

assigning driver's tracking delivery schedule, and communicating with

customers and drivers to ensure timely and efficient delivery. The

successful candidate will have excellent organization skills, strong

communication abilities and a proactive mindset.

Responsibilities:

 Dispatch drivers and monitor their progress throughout the day.

 Plan and coordinate routes for drivers to ensure timely delivery.

 Plan daily loads, manage equipment for pickups and deliveries.

 Scheduling pickup and delivery appointments for drivers.

 Ensure all units are on schedule for delivery and pickup.

 Communicating with customers and responding to their queries (via

phone, email or fax) in a professional and timely manner.

 Communicating with brokers, carriers, and customers

 Shipping/Receiving administration

 Customer service

 Coordinate orders between sales and drivers

 Directing and organizing logistics activities that may include obtaining

shipping rates or negotiating with service providers.

 Ensuring carrier compliance with company policies and procedures.

 Continually update customers as to the status of each order as

required and solve customer-specific freight issues.

 Communicate with drivers, Customers, and internal staff regarding

and delays or issues.

 Ensure all necessary documentation is completed accurately and on

time.

Dispatch Coordinator Qualifications/Skills:

 Written and verbal communication skills.

 Attention to detail.

 Flexibility.

 Word processing skills.

 Spreadsheet preparation.

 Administrative writing and reporting skills.

 Organizational skills.

 MS Excel.

Work Days: 5 days/week (Rotational)

Job Location: Mohali

Shift – Rotational Shift

Thanks & Regards

Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Schedule:

• Evening shift
• Night shift
• Rotational shift

Supplemental pay types:

• Shift allowance

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Notice Period?
• Current CTC?
• Expected CTC?

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

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