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*** EXCELLENT CAREER OPPORTUNITIES & BENEFITS PACKAGE ***
** FULL TRAINING PROVIDED **
** Full flexibility required, working primarily on early shifts commencing at 3am **
Title: Passenger Service Agent
Reporting to: Terminal Services Manager
Role: To perform the main tasks outlined in a professional and courteous manner, focusing on delivering the highest standard of customer service.
Rules: As per Sky Handling Partner Employment Contract, Company policy and procedures.
Main Tasks – Passenger Service Agent:
- To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
- To verify the validity of passengers documentation, with respect to immigration and security considerations
- Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.
- Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier’s disruption procedures.
- Attending to the needs of passengers who may require special assistance
- To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
- To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery.
- To meet inbound passengers and escort them to immigration through the correct channels.
- To maintain the highest level of grooming standards as per company regulation.
- Report any system errors or procedural issues that you experience to your Supervisor.
- Focus particular attention on avoiding duplicate check-in errors.
- Other duties will be assigned from time to time including assisting in other departments.
Key Performance Indicators:
- Must be fully trained and proficient in the Check-in / Boarding system SABRE.
- Excellent communication skills.
- Excellent Presentation and Grooming
- The ability to work under pressure.
- Punctuality/Attendance.
- Flexibility.
Essential Criteria:
- Minimum age requirement 18 years.
- Pass a 5-year security background check and Garda Vetting process
- Provide 2 verifiable references
- Eligible to live and work in the E.U.
- Possess good written and verbal English language skills
- Willing to work a range of shift duties in a 24 hour, 7 day a week operation
- Prepared to adhere to the SHP grooming & uniform standards
Desirable Criteria:
- Manual Handling Certificate
- Previous experience in an operational environment
- Customer Service experience
Benefits of Working with SHP:
Pension Scheme - Permanent employees with minimum one year service are eligible to join the company pension scheme with excellent contribution rates.
Employee Assistance Programme - Provides a complete support network to employees and their immediate families with expert confidential advice on matters pertaining to Health & Lifestyle, Legal Information, Home Life and Work Life, 24/7 free of charge.
Sick Pay Policy - Permanent employees with one year service are eligible to limited sick pay annually.
Bike4Work Scheme - Permanent employees with one year service are eligible to apply for the Bike4Work tax saver incentive scheme.
Employee of the Month Rewards, in all departments for above and beyond customer / safety focus.
Long Service Rewards, for all staff that reach long service milestones.
- Preferential Banking: Bank of Ireland Dublin Airport provide preferential banking personal/car/home loan rates to Sky Handling Partner Employees.
Marsh Insurance Brokers Ireland offer Sky Handling Partner Employees discounted insurance policy rates for:
- Home Insurance
- Motor Insurance
- Travel Insurance
- Gadget Insurance
- Pet Insurance
- Wedding Insurance
- Breakdown Cover
- Car Hire Excess Cover
- Contract These positions will be permanent role with a probation period of 6 months.
- Hours you will be contracted to a minimum of 20 hours per week. You may be required to work additional hours when the operation requires it or in the event of aircraft delays / operational disruptions.
Salary: €13.00- €15.00 gross per hour.
Shift Work Interested candidates will be required to work a range of shift duties in a 24 hour, 7 day a week operation. Shift length can vary between 4 and 10 hours and will include early starts and late finishes.
Sky Handling Partner is an equal opportunities employer
Job Types: Part-time, Contract
Part-time hours: 20 per week
Salary: €13.00-€15.00 per hour
Application question(s):
- Do you currently hold a GNIB card? If so, what stamp?
- Are you attending any school/college/classes? If so, what time do your classes take place?
- Are you currently residing in Ireland or do you plan to relocate?
Work Location: In person
