Operating Company: Ormco
Location: Prague,Hlavni Mesto Praha,CZ
Date Posted: April 20, 2023
Req Number: R5015311
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Job Description:
The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.
- Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
- Creates and administers quotes based on the instruction of the Sales Representatives
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Provides accurate, valid, and complete information by using the right methods/tools
- Be able to manage large amounts of chats, emails, and other communication channel
- Phone duty- answers telephone calls assuring the highest possible availability on the phone
- Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follows communication procedures, guidelines and policies
- Performs other responsibilities/duties that may be assigned
Job Requirements:
Most Important Qualifications and Competencies:
- Experience in customer service job is preferred
- Native speaker Polish
- Business level of English is required as well, due to internal communication
- Excellent communication skills (friendly, positive, and efficient)
- Always maintain a positive and friendly tone with customers
- Intelligent and pro-active in finding solutions
- Independent, self-motivated, and goal-oriented working style
- Excellent phone voice and skills
- Good organizational and administrative skills, able to multi-task, prioritize and manage workloads
- Outstanding commitment, reliable, flexible, and able to work in a team
- Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
- Ability to adapt and implement new procedures as required to provide excellent customer service
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Operating Company:
Ormco
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
