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Please note this job advertisement is only available in Chinese< /span>
In this position you will:
- is responsible for incoming calls and /Or call out the customer service center environment, handle customer problems, and lead, teach, encourage and develop teams to serve different HSBC products and customer groups
- Achieving quantitative and qualitative performance through effective action and commitment to providing the highest level of customer service to ensure compliance with Business policies and regulatory requirements
- Responsible for team performance and committed to delivering quality services Standards while keeping all service and business metrics up to standard
- Know your team's business Reports and indicators, which can be converted into team performance plans
- can Work is planned and sequenced.
HSBC is an equal opportunity employer, committed to a culture where all employees are valued and respected, and all perspectives are valued. We pride ourselves on promoting continuous professional development, flexible working and opportunities for growth in a diverse and inclusive environment. We encourage all qualified individuals to apply regardless of gender or genetic information, sexual orientation, race, religion, social status, need for medical leave, political affiliation, medical condition, color, national origin, veteran status, etc. Make a decision based on your talents and suitability for the position.
- Efficient processing capabilities
- Effective team and individual communication
- Build strong teamwork
- < span>Aim at the work goal and complete it successfully
- Good good English, Cantonese, Mandarin speaking and writing skills.
...Published by HSBC Global Customer Service (Guangdong) Co., Ltd....
