Operating Company: Kerr
Location: Prague,Hlavni Mesto Praha,CZ
Date Posted: June 26, 2023
Req Number: R5015180
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Job Description:
The Channel Partner Toolkit (CPTK) & Pricing Specialist will coordinate and provide administrative assistance with channel partner compliance training, and maintain training documentation, tracking, records, and certifications databases, while maintaining the price lists and the discounts updated and efficient. This position deals with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
- Act as the main point of contact for Compliance Office and Regional Managers for all Kerr EMEA Channel Partners
- Ensures that all remediation items identified by the external auditors are completed accurately in a timely manner
- Facilitate training and knowledge transfer regarding CPTK requirements and updates from the Compliance Office to the Regional Managers
- Act as the main point of contact for the Regional Managers regarding CPTK questions, issues and concerns
- Supports the Regional Managers and the Sales Force regarding the opening of new customers
- Prepares termination letters and red flag memorandum when needed
- Is responsible for the approval and maintenance of new and existing contracts
- Complies with ISO procedures
- Responsible for entering and updating the pricelist when requested by business
- Responsible for entering and updating the discounts and modifier when requested by business
- When needed, responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
- When needed, responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism
- When needed, responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.
- When needed, main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
- When needed, responsible for supporting Sales Reps in upselling products
- When needed, interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
- When needed, provides customer with accurate information regarding our products and sales promotions
- When needed, responsible for making sure that complaints are handled or put through to the right department for a quick follow up
- Performs other responsibilities/duties that may be assigned
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
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Job Requirements:
Minimum of 3 years’ experience in customer service and/or customer account management and working for an international company
- Must be fluent in the language for the region(s), including fluent in English, capable to verbally communicate with customers and management
- Excellent communication skills (friendly, positive and efficient)
- Intelligent and pro-active in finding solutions
- Independent worker
- Go getter (Sales oriented)
- Excellent phone voice and skills
- Reliable and high sense of responsibility and urgency
- Commercial skills (ability to hear sales opportunities and to act upon it)
- Flexible (in working hours and jobs that are assigned)
- Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
- Resistance to stress and ability to prioritize
- Accurate
- Ability to adapt and implement new procedures as required to provide excellent customer service
- Ability to guide and teach fellow team members
Operating Company:
Kerr
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