Job Description
The Front Office Receptionist is responsible for sorting, filing and maintaining medical and demographics records. Communication with surgical facilities will be coordinated by the Front Office Receptionist for missing medical records and revision requests by the billing department. Additionally, the Front Office Receptionist will conduct administrative duties, which includes greeting guests, answering/directing phone calls, handling company inquiries, and sort/distributing mail. This position requires a positive and professional attitude with Prime MSO team members and visitors.
Job Responsibilities:
- Serve visitors by greeting, welcoming, directing and announcing them appropriately.
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Answer, screen and forward any incoming phone calls while providing basic information when needed.- Review, sort, and digitally file patient medical and demographic records to company management drive.
- Transmit documentation to necessary parties via email, facsimile, or mail, in accordance with all medical practice regulations, such as, but not limited to HIPAA/HITECH.
- Follow-up on missing documentation and maintain current aging.
- Conduct coding file uploads in conjunction with Billing/Accounting departments.
- Update appointment calendars and schedule meetings/appointments.
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
- Process/distribute incoming and outgoing mail.
- Maintain a safe, organized, and efficient office environment.
- Assist with maintaining company directory.
- Perform duties assigned by management or Executive team
- Accomplish assigned projects on time.
- Complete office runs needed by management.
- Maintain cleanliness of front office and conference rooms.
Skills and Qualifications:
- Professional demeanor, including well-groomed appearance
- Proper telephone etiquette is required
- Strong written and verbal communication skills
- Ability to multi-task and prioritize competing responsibilities
- Able to work with staff across all departments
Preferred Qualifications:
- Knowledge of medical terminology is preferred
- Minimum of 1 year front office/receptionist experience
Requirements:
- Proficient in MS Office programs (i.e., Word, Excel, Outlook, and Power Point)
- Maintains HIPPA confidentiality standards
- Regards inter-staff communication as confidential, when advised
- High School Diploma or equivalent required
- Valid CA Class C Driver’s License
Company Description
Since 2014, Prime MSO has developed and managed surgical facilities that provide patients with the highest level of surgical care. Today we are one of the reliable and independent operators of outpatient surgery centers in the Los Angeles area, covering virtually the full range of surgical specialties.
Our remarkable community of teammates, physician partners and health system partners are deeply committed to providing quality patient care and improving healthcare in America. Our focus on building strategic relationships with our partners enables us to acquire, develop and optimize facilities in an aligned economic model that enables better access to high-quality care at a lower cost.
While healthcare is in a constant state of change, we want to make sure it is always for the better. We believe that happier, more fulfilled employees and staff in a fun and dynamic work environment will ultimately provide the best care in the country. At Prime MSO, that means success. Talk to any of our employees about their experiences and hear the difference Prime MSO is making in their lives today.
Benefits
- Paid time off
Workplace Benefits:
Prime believes in fostering a rewarding and caring workplace environment. We understand the importance of work-life balance and appreciate the time our employees invest in us. To show our appreciation, we strive to create a fun environment. We celebrate all staff birthdays and major life events. We have at least two company-wide events each year including Derby Days where all Prime staff are invited to attend a fully paid for trip to racing tracks on a race day and a Holiday party usually at an upscale restaurant in downtown LA. We celebrate holidays at individual locations throughout the year including potlucks for Thanksgiving and Secret Santa or White Elephant events during winter. Working at Prime is like working with your closest friends and family.
We also strive to give back to our community. We proudly host food drives, toys for tots, and raise money for local charities in our area. When creating and conducting these charitable events, we always choose local charities where we can see where the charitable efforts in action.
Prime strongly values continued education and training for our employees. We assist our nursing staff in obtaining certifications when necessary and offer a tuition reimbursement program. We offer cross-training at our facilities so our employees can broaden their knowledge, skill, and experience. We believe in the importance of meeting your full potential and do all we can as a company to help you achieve it.
