Te whiwhinga mahi – The Opportunity
We have an exciting opportunity for a motivated Customer Service Representative to join our team at the Strand station.
As a Customer Service Representative, not only will you provide exceptional customer service delivery to our passengers, you will also:
- Open and close the Northern Explorer arrival area
- Provide general travel advice and information to our guests and passengers
- Assist with unloading luggage
- Ensure customer's luggage is well looked after
- Organise taxi services for travelling guests
- Ensure pick up area is for authorised taxi services and vehicles
Hours for this role are:
Wednesday - 3 hours (6:00pm-9:00pm)
Friday - 3 hours (6:00pm-9:00pm)
Sunday - 3 hours (6:00pm-9:00pm)
He aha ngā pukenga e rapu ana tatou – What skills are we looking for?
We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.
To be successful in this role, you must:
- Be able to think on your feet in a fast-paced environment
- Have a strong customer focus with the ability to relate to people at all levels
- Have a sense of urgency and work with speed and accuracy
- Be a great problem solver
- Maintain your composure and help keep passengers calm in high stress situations
- Have impeccable attention to detail and a talent for multi-tasking
- Have exemplary communication and interpersonal skills
- Have a moderate level of physical fitness as some lifting of passenger's luggage is required
Mo matou: About us
KiwiRail is a purpose-driven State-Owned Enterprise with a commercial mandate. We run our business efficiently and effectively while delivering significant economic benefits through taking trucks off the road, reducing carbon emissions and road maintenance costs, easing congestion in cities and making roads safer.
Our purpose 'Stronger Connections, Better New Zealand' speaks to connected people, networks, journeys, experiences, and ways of working that move KiwiRail, the transport sector and New Zealand forward.
Your Benefits:
- Competitive remuneration
- Commitment to continued learning and development
- Access to discounted travel, health insurance & holiday houses across NZ as part of our Staff Welfare Trust
Hononga Whaikaha. Oranga mo Aotearoa. Stronger Connections. Better New Zealand.
KiwiRail is committed to attracting, developing and retaining people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are proudly committed to promoting an inclusive culture that plays an important role in the success of our business. We actively encourage everyone to consider becoming part of our journey.
If you are ready to make a difference within a progressive organisation that encourages forward thinking and recognises success, then we would like to hear from you.
Applications Close: 25th May 2023
Position Description:
Job Segment: Customer Service Representative, Customer Service
