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Vertex Solutions has been providing excellent service to our clients in Enterprise Software, FinTech, Insurance, Mobile, R&D, Finance, and IT since 1997. We work for some of the most innovative names in their respective markets.
We operate as partners from a position of trust, developed through our delivery of essential talent time and time again. We have helped to build talented teams of scientific staff and engineers (in Software, Hardware, IT, and Network Support disciplines) from graduate through to board level, allowing our clients to create value and develop their brands.
We have enjoyed continued growth and success during the pandemic and as a result, developed a working methodology that has enabled our team to achieve significant results as well as be fully engaged with the business. As a result of such a successful model, you can work in Hybrid remote/office arrangements.
We provide some of the best technology talents in Europe to a mix of global brand names and cool technology start-ups.
Role – IT Service Owner
Our client is one of the largest Financial Institutions and Financial Services organizations in the world, with operations in 64 countries and territories.
Using technology to transform the world’s leading financial institution, this is a job for the boldest problem solvers in the tech industry.
About Role:
As an IT Service Owner, you will be responsible for the ongoing supply and support of an IT Service and provide a single point of contact for any inquiries related to the provision of the service.
Responsibilities:
- Help to ensure service stability on production (work with the development team, infrastructure team, etc. to fix any ongoing or known issues) including successful operation and continuous improvement of service.
- Report to the business information regarding service stability and ongoing issues, patching, and evergreening.
- Accountable for maintaining effective control of the end-to-end application and service (which includes Dev; UAT; Production and Contingency)
- Adhering to governance processes and ensuring compliance with all IT FIM requirements
- Pro-active planning of service requirements (e.g., Evergreening, planning capacity upgrades), assisting with new initiatives that may impact the service and regularly communicating the benefits, risks, and performance of their service to the Business (Product owners)
- Assist with Disaster Recovery exercise.
- Monitoring contracts and payments for vendor-supported services.
- Ensure that appropriate KPIs are identified for the service to help understand performance and forecast against these.
- Ensure appropriate business system access controls are in place.
- Ensure the appropriate support model is established, which may include 3rd party providers. ITSO will be responsible for maintaining support groups for the services they own.
- Review and approve (or deny) production change requests relating to their IT Services.
- Ensure Service Continuity plans are maintained and routinely tested.
- Ensure Operation Level Agreements (OLAs) are reviewed and met.
- Ensure problem resolution within the agreed timeline.
Must-Have Skillset:
- At least 3 years experience working in either IT Service Management, Infrastructure or Software support or Project Management, Production Support role, or similar where the person was looking after living service.
- Good knowledge of ITIL methodologies or can demonstrate the use of such – mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
- Strong communication skills in English
- Knowledge of all components of an enterprise IT architecture and processes.
- Excellent analytical and problem-solving skills
- Team player and adaptable to change.
- Desire for continual learning
- Intensively driven, proactive and delivery focused.
- Availability to work in different shifts, or be “on call” duty, to support a ‘follow the sun’ model if required.
Nice -To Have Skillset:
- Experience in third-party management
- Experience with cloud-hosted services (AWS, Azure)
- Basic knowledge of technologies like Java / JVM and SQL, UNIX, Windows, Oracle DB, MQ, and Web application servers’ architecture
Employment Type – B2B
The way we work:
- An opportunity to broaden/deeper knowledge and expertise in global projects.
- Be part of a dynamic IT environment
- Stable job in a professional team,
- Interesting path of career in an international organization,
- Consistent scope of responsibilities.
- Contact with top IT technologies available in the market.
- An environment where everyone has a voice.
- Work and Learn from teams with mature processes and tools to ensure the best-in-class deliverables.
Benefits:
- Private medical care and life insurance
Other benefits:
- Highly skilled tech team who is always ready to help, collaborate and share knowledge
- Clear career engineering path and the possibility to rotate between projects and teams (for longer term)
- Occasionally Hybrid working model after the Pandemic (we miss each other a lot!)
Have we sparked your interest?
Get in touch! We are looking forward to speaking to you.
Reach out to me at s.surela@vertex-solutions.com
Feel free to contact us!
