Key Output
- Gain intimate knowledge of the customer's business, understand their requirements and act as a key
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partner to achieving set business performance targets.
- Use experience and available resource to accelerate and influence the delivery of interim containment
and permanent corrective actions to mitigate the impact of product issues.
- Co-ordinate and manage subject matter expert and OEM representative's deliverables in contribution to
site health.
- Implement and run to completion continuous improvement programmes to improve the performance
and productivity of the equipment on site.
- Analyse the site performance on a continuous basis and proactively address emerging issues before
they have an impact on the customer business (both CAT/Barloworld and 3rd party suppliers on the
equipment)
- Build long term relationships with the customer – own the customer experience and drive net loyalty
score.
- Tracking and reporting of site performance trends and key performance metrics, Availability, Utilisation,
- Cost per Ton, Cost per hour, MTBF, Productivity and the Customer Experience and trending them with
similar fleets.
- Acts as a performance consultant with customers in mind (a trusted partner) through establishing and
maintaining effective relationships with internal and external customers.
- Co-develop, implement, and manage product support and equipment management processes at site
with the customer, CAT, and site management.
- Develop equipment performance baseline and trends and work with relevant stakeholders to
understand variation and downtime drivers.
- Influence the CAT brand perception on sites and create a favorable customer experience.
- Grow market share and recognize new sales and aftersales opportunities.
Qualification, Experience and Competencies
- National Diploma / bachelor's degree in a relevant Engineering discipline
- A Post graduate qualification in Management or equipment Asset Management advantageous.
- > 5 years operational management experience (Site Management or OEM)
- > 3 years equipment performance management experience
- Working experience of CMMS and ERP systems and MS Office & project management
- Understanding of Life cycle costing, cost per ton drivers and product problem management.
- Extensive knowledge of the mining industry & site operations, CAT product application, CAT technology
offering, Maintenance & Repair best practices
- Analytical thinking (L3); Judgement (includes Decision Making) (L2); Verbal and Written Communication
(Including listening) (L3); Drive, Energy and Initiative (results-focus) (L3); Networking and Liaison (L3);
Influence and Negotiation (L3); Practical Execution Management (Planning, Organising & Monitoring)
(L2); Innovation
