Job Description
Danfoss Power Solutions is looking for a Sales Operations Specialist based in İstanbul to join our team.
The successful candidate will be responsible for providing commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery, and billing.
Job Responsibilities
Responsibilities for this position include but are not limited to, the following.
- Manage the export business-related activities where applicable
- Act as liaison between the customer and factory, proactively communicate in a timely manner with external customers about order verification, order, and shipment status
- Communicate also with the operation to verify lead times, schedule customer orders according to their delivery needs and communicate special handling request
- Proactively communicate in a timely manner with external customers about order status-related requests
- Accept and process sales order schedules and also discrete orders, following established business rules
- Promote customer satisfaction and achieves cycle time reduction through team-based problem-solving
- Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
- Bachelor’s degree (BS/BA) from an accredited institution
- At least 3-4 years of professional experience in order and export management
- Customer-focused mindset
- Organization and time management skills
- Professional phone skills and customer communication skills
- Native in Turkish, fluent in English and German
- No military obligations.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
