JD – HEAD, RETAIL BUSINESS
PURPOSE OF THE POSITION
Responsible for leading Dreamworks strategy and operations to deliver results for the Retail business. Responsible to drive retail business and operations to ensure the achievement of growth and market share in the Region.
REPORT: This role reports to the GROUP COO
LOCATION: Lagos, Nigeria
WORK MODE: Onsite
TASK DESCRIPTION (Prime Responsibilities)
UNIT OVERSIGHT/LEADERSHIP FOR RETAIL OPERATIONS AND BUSINESS:
- Plan, develop, evaluate and implement strategic initiatives to drive the Retail Business.
- Responsible for the daily operational decisions of the Buisness Unit.
- Responsible for providing leadership and revenue generation across all Retail Locations
- Provides outstanding customer service to all internal & external clients, and pursues open dialog with clients and guests to ensure high satisfaction.
- Plans, evaluates and revises procedures and practices to ensure efficient, effective workflow and quality standards.
STRATEGY:
- Develops the strategy and plans for the Business Unit.
- Prepares and manages the annual budget for the Business Unit budget and secures subsequent approval, tracks expenditure and ensures adherence to the budget.
- Defines the operating framework and policies for the Business Unit and ensures compliance with internal quality standards.
- Collaborates with internal and external stakeholders to ensure seamless execution of services within and outside the Business Unit.
CORE RESPONSIBILITIES:
- Oversees and manages the retail business unit, spearheads full Profit and Loss (P&L) responsibility for sales; Manages/enables the business with the objective of maximizing sales and profitability.
- Develops and implements short and long-term business plans to increase market share and profitability by actively managing financial performance for the business.
- Determines and develops an optimal portfolio of categories to counter competitors’ strategies and respond to customers' needs .
- Monitors and analyzes findings from competitor and market intelligence data, assesses its impact on the business strategy, and provides periodic feedback to senior management.
- Oversees and provides direction on the long-term plan and strategy for the development of categories within the Stores.
- Oversees and manages the creation of merchandise plans for all categories based on insights gained from merchandise analytics, customer preferences, historical trends, and future outlook.
- Oversees and ensures that the buying function is in compliance with the principal/supplier contract principles to achieve the strategic and financial objectives of the category.
- Defines standards, processes, and procedures, and establishes guidelines to increase the overall efficiency levels of all functions within the Buisness
- Drives category discounts and promotion decisions, ensuring adequate gross profit (GP).
- Formulates and implements store strategies and procedures to maximize sales, profitability, and the commercial performance of all retail outlets for the Business.
- Oversees and works with retail operations to ensure that store displays and inventory levels are adequate to meet the forecasted sales budget.
- Formulates and develops Key Performance Indicators (KPIs), monitors performance against the plan, and initiates remedial actions in case of discrepancies between actual and expected performance.
- Provides periodic sales and revenue forecasts to senior management in an accurate manner and develops action plans to achieve set revenue targets.
- Stays informed about upcoming competitor services and products, new sales techniques, and market information through research, continued education, and professional growth.
PEOPLE MANAGEMENT:
- Defines goals and key performance indicators for each member of the team and ensures the effective implementation of the
Buisness performance management process.
- Develops talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals.
- Promotes a culture of feedback and coaching in the Business Unit by providing ongoing feedback, identifying development needs, and coaching employees on areas of improvement.
REQUIREMENTS
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Proven experience as a Retail General Manager or in a similar senior retail management role, preferably within the ICT or
Pharmaceuticals industry.
- Strong business acumen with a demonstrated track record of driving sales growth and profitability.
- In-depth knowledge of retail operations, inventory management, visual merchandising, and customer service best practices.
- Excellent leadership skills with the ability to inspire and motivate teams to achieve high performance.
- Strategic thinking and problem-solving abilities, with the capacity to make data-driven decisions.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Proficiency in retail software and systems.
Job Type: Full-time
Ability to commute/relocate:
- Lagos: Reliably commute or planning to relocate before starting work (Required)
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