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We are looking for a Swedish and English-speaking Customer Service Representative for a full-time workweek to cover the Nordic markets in a fast-growing Lead Generation Company.
As a Customer Service Advisor, you’ll play a crucial part in the business by contacting our customers to discuss their requirements whilst providing exceptional customer service.
Do you want to be a part of our growth and get a lot of opportunities to grow yourself? Find more about us here.
Key Responsibilities
Your Monday starts with chit-chat with your colleague about your amazing weekend. After that, you will start your week with a call queue full of eager customers looking for our help to find them an installer in our extensive network to provide them with a quote for a new boiler or solar panels.
Other responsibilities are:
- Handle inbound and outbound calls to members of the public who have enquired via our websites
- Confirm and check the accuracy of customer data in relation to the job requirements
- Proactively resolve customer queries ensuring the best outcome for the customer and Leads.io
- Keep up to date with developments to our websites, products and services
- Occasionally assist our registered traders in the use of our services
Who are we?
We at Leads.io are a group of tech-driven lead generation specialists spread across nine countries (and counting!). We aspire to help businesses from all over the world to get the best possible ROI through high-quality leads that we generate for them through Facebook, Instagram, display, native, and search channels.
We are result-oriented, and we’re committed to excelling at our craft. We think big, act fast and confidently pave the way for the future. We take our work seriously and push ourselves for the company and our partners, but we have an informal environment, and don’t forget to have fun along the way. At Leads.io, you can always be yourself and be the creator of your own success.
Requirements
Do you have experience of the following:
- Working in a high-volume, target-driven environment?
- Working to qualitative and quantitative KPI’s – Conversion rates, Calls Per Hour, Contact Success Rates?
Do you possess:
- A minimum of 6 months of working in a Sales-focussed call centre setting?
- Intermediate/advanced PC (ideally MacBook)?
- Strong written and verbal communication skills?
- Strong attention to detail
- The ability to work remotely, with minimum supervision?
- Strong self-management skills with the ability to work with minimum supervision?
One of Leads.io core values is Thrive as a team and with this in mind, we're dedicated to building teams as diverse as our customers in an inclusive way. Leads.io is looking for the best, most motivated talent and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, colour, religion, national origin, age, disability, genetic data, or other legally protected status. As research shows that those in traditionally underrepresented people tend to apply only if they check all the boxes. We would still encourage you to apply if you don’t meet every requirement for the role but know ‘you’ve got what it takes’. In addition, should you require accommodations or have any questions at any point during the application or interview process, please let us know.
Benefits
What’s in it for you?
- 25 holidays per year
- Daily healthy breakfast
- Hybrid working
- Fun social events and Friday bars
- Day off on your Birthday
- Working in an open culture with plenty of room for personal initiative and growth
- Knowledge sessions hosted by internal and external experts multiple times a year
- Macbook Pro, Logitech MX, or Apple Magic mouse/keyboard
- Making use of our mental health support OpenUp anonymously and without any costs
Excited? Wait until you see our cultural values!
Trust – Trusting each other brings the best out of us. Trust helps us build long-term relations.
Own it – Ownership entails having pride in your work and yourself. We are dedicated to Leads.io and continuously take the initiative to improve our business.
Grow smart – Our vision is to be the global leader in lead generation. We are committed to continually growing our business while also growing as individuals.
Thrive as a team – We believe that getting outstanding results is easier and more enjoyable when working together. Together we always strive to become #1.
Does this sound like your new challenge? Apply now, and we’ll be in touch with you soon! We would like to ask you to send your Resume and Cover Letter in English.
