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We're looking for customer care executive to join our team,
Responsibilities
Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency
Required skills and qualifications
High school degree or equivalent
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹11,560.00 - ₹24,890.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
