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ADMINISTRATIVE
SUPPORT - MOSH
Internal and External
Opportunity Brief
Position: Administrative Support - MOSH
Classification: This is a union position under NEGEU Local
102
Location: North End Community Health Centre Clinic
Hours of Work: Monday – Friday 9:00-5:00 37.5 hrs
Work Term: 1 Year Term
Posted: July 19, 2023
Hourly rate: $$21.80 -24.55, dependent on skills and experience
About NECHC
The North End Community Health Centre (NECHC) was established in 1971 in response to an absence of
primary health care and other health services in Halifax’s North End. Located on Gottingen Street, we are in
the heart of a unique and culturally diverse community. Today, governed by the North End Community Health
Association, the
NECHC is viewed by area residents as a “beacon of hope” in the community. Much more than a Primary Care
Clinic, the NECHC has expanded in response to unmet needs of community members and is highly-valued by
its patients and clients and their families. NECHC provides services to those living on the margins of society,
through MOSH,
Housing First and a wide range of community outreach initiatives.
Vision
Strong community - healthy people.
Mission
We support health and well-being in our community through quality primary health care, education and
advocacy in an environment in which people are treated with respect and dignity and there is equitable access
to services and programs.
Values
Respect. Community. Compassion. Excellence. Innovation
Diversity, Equity and Inclusion Commitment
The North End Community Health Centre is committed to being an inclusive organization. We are working to
ensure our organization represents the diverse people and communities we serve. Our position postings
encourage members from the following communities to apply:
- 2SLGBTQIA++
- African Nova Scotian and/or people of African Descent
- Indigenous
- People with disabilities
- Language minorities
- People of Colour and/or racially visible minorities
- Immigrant and refugee
- Connected to the North End of Halifax
Job Purpose:
The Administrative Support position will be responsible for providing administrative support to the Mobile
Outreach Street Health (MOSH) team. The incumbent is responsible for ongoing administrative assignments
including, but not limited to assembling, reviewing and producing pertinent materials; assisting with managing
client referrals, appointments, and program data collection; and organizing, communicating and coordinating
with patients/clients and others in support of the MOSH clinical team and MOSH Manager.
MOSH is an interdisciplinary primary care outreach service. The following are the main objectives of the
program:
- To increase access to effective and equitable primary health care to community members across the
- To improve health status of marginalized and underserved populations.
- To create a collaborative environment in which information, knowledge, and resources are shared
among community service, health care, academic, and government organizations.
The position provides support during NECHC clinic hours, Monday to Friday 9 to 5, although there may be
some exceptions.
Position Summary:
Reporting to the MOSH Manager, the Administrative Support is a key member of the health team, providing
support to the MOSH team members to optimize service delivery. Core responsibilities include:
- Monitoring clinician’s schedules to optimize access through ensuring new patients have required
management (and referring as needed); ensuring appointments are being booked according to
templates and monitoring the electronic medical records system (EMR) for accuracy and to identify
challenges and opportunities to improve efficient access.
- Working with MOSH clinicians and/or NECHC /MOSH receptionist to gather history and information
request or other time-sensitive request to minimize clinician time in attending to same.
- Creating clinic schedule template in the electronic medical record (EMR).
- Facilitating communication among team members and circle of care as it pertains to appointment and
health task-management (e.g. checking with clinician if appointment should be rescheduled if prep
work for appointment incomplete prior to it; making health case management /other support referral for
those who historically miss appointments; following up on referrals or funding requests that were
tasked).
- Receiving patient requests made via MOSH nursing line and directing to appropriate team members or
- Assisting in preparation of documentation and completion of other administrative tasks at direction of
sending and following up on referrals and flagging need for health case management to attend these
outside appointments as warranted, obtaining quotations for assistive devices, etc.)
- Collecting and managing data such as for quality improvement, funding, evaluation, and needs
- Assisting in internal and external communications and providing administrative meeting and event or
- General office and support work: faxing, photocopying, data entry, ordering meeting refreshments or
- Other duties as needed.
The MOSH Administrative Support is a vital role for optimizing efficient and effective health care for people
accessing MOSH services; it is essential that this person approach the work from a lens of trauma-informed
care and be courteous, respectful, and responsive in their duties. As a consistent organizing presence to the
highly-demanding MOSH service it is equally essential that the Administrative Support be a highly organized,
responsible, reliable – punctual and with excellent attendance, communicative and critically-thinking team
player.
Education and Experience requirements:
- Completion of Grade 12.
- Completion of Office or post-secondary education in the area of administration (Equivalent
- Minimum of 2 years successful track record in administrative role that requires multiple demands,
- Experience in a health care setting; non-profit/community setting preferred but not essential
- Experience with multiple business software and electronic health records required or very quick to
- Excellent attendance record and punctuality required
Knowledge & Skills:
- Able to multitask in a fast-paced environment.
- Above average communication skills.
- Above average team player.
- Ability to diffuse potentially disruptive situations; skilled at verbal de-escalation.
- Ease with working in a computerized environment.
- Attention to detail and conscientious.
- Dependable, reliable, trustworthy, punctual, professional.
- Flexible and adaptable to change.
- Self-motivated, organized and persistent.
- Commitment to diversity, equity and inclusion
- Solution focused, positive attitude.
- Experience working with diverse groups including people experiencing homelessness an asset.
- Appreciate harm reduction and trauma-informed approach to care
- Excellent reliability – attendance and punctuality
Judgement & Initiative:
- Able to work with minimal supervision.
- Able to respond quickly and appropriately to emergency situations.
- Reports situations requiring attention to Health Team Members.
- Insightful to abilities and contribution to teams and impact on others.
- Committed to lifelong learning and professional development.
- Ability to learn from mistakes.
- Adhere to policies and procedures.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We
welcome applications from Aboriginal People, African Nova Scotian’s and Other Racially Visible People,
Persons with Disabilities and Women in occupations or positions where they are under represented. If you are
a member of one of the equity groups, you are encouraged to self-identify, in your covering letter.
How to Apply
Those interested in applying for this position should send their cover letter and resume to
employment@nechc.com by August 31, 2023.
We thank all applicants for their interest, only those selected for an interview will be contacted.
