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JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description:
The role is to report directly to the Property Manager, representing the JLL Property and Asset Management Services (PAMS) team, overseeing the technical and soft services operations of the TFM service providers. This will involve the quality assurance and quality control of the daily facilities management operations, transitions management (which involves taking a building from construction to operations), management of the DLP and snagging processes, while keeping an up-to-date tracker to ensure that the main building contractor addresses and closes out all the defects /snags in accordance with industry best practices.
The candidate must be able to confidently provide OPEX and CAPEX budgeting requirements, financial forecasts, and P&L’s; prepare and submit weekly, monthly, quarterly, and annual reports to the Head of Building Management and the Property Manager; assist in the preparation of governance documents, property operations plan, property regulations/rules, policies and procedures, procurement request for approvals, etc. It is essential that the candidate is technically knowledgeable and confident enough to liaise with clients, tenants, and contractors, exercising good negotiation skills with experienced professionals in multi-national organisations.
The candidate will be responsible for daily operations of the TFM contract; service provisions of which includes but not limited to, security, soft and hard services, EHS, reactive and corrective maintenance, PPM - planned preventive maintenance, asset condition surveys of Electrical, HVACR (Heating Ventilation Air-conditioning and Refrigerating), MEP, Hydraulic systems, Alarms, Fire Life and Safety, Building Management systems (BMS), Generators, Access Controls, Chillers, Chilled Water systems, UPS, Building Fabric, Water Features, Internal and External Facades, Assets Coding, Water Quality testing & analysis, CCTV, Landscaping, Pest Control, Lifts & Elevators, Waste Management, HV substations, etc.
The candidate must be proficient enough to guide and manage the TFM service providers operatives, skilled technicians, and unskilled personnel, as well as oversee the tender and selection process for all specialist subcontractors, to ensure technical competency and quality of work is applied as per contract.
The candidate must ensure that the TFM service providers adhere to the requirements of any insurance policies, requirements of any relevant authorities, all laws, decrees, local municipality codes of practice and legislation of the UAE and specifically in the Emirate of Abu Dhabi.
The candidate will be responsible for the competent delivery of the properties planned preventative maintenance (PPM), reactive / remedial works, etc., ensuring that the TFM service providers execute these works to meet Service Level Agreements (SLA) and Key Performance Indicators (KPI). The candidate will ensure that sufficient attic and critical stock levels are maintained to allow timely completion of work; ensure that all the statutory inspections, tests are certified and recorded by local authority/municipality approved vendors; all Pre-occupancy/move-in inspections and Termination/check out inspections and or refurbishments / reinstatements are completed on time and to the property standard.
The candidate will be responsible for overseeing the maintenance and accuracy of the property management systems (CRM/BMS/CAFM/BIM) and ensure that the TFM service providers staff are trained, thus keeping the systems up to date and calibrated with the buildings infrastructure and equipment.
The candidate will be responsible for liaising and advising the Property Manager and Client on changes to local law and legislation, as well as international best practices that may affect the operations of the property and seek approval and direction on implementing / cascading directives for the site’s operations.
The candidate must have strong communication (written & verbal) and interpersonal skills, as the candidate will work closely with the Head of Building Management, Property Manager, TFM service provider, Leasing Agents and various other parties and departments.
The candidate will be responsible for reviewing of the Client’s contract and TFM service providers contract, ensuring the proficient delivery of the scope of work and specification of services detailed within them, so that all activities required are in place to operate the property efficiently and effectively.
The candidate will be required to perform all functions and responsibilities of the role, which may not always be expressly mentioned in the Clients contract but would be deemed necessary for the proper performance of services and the carrying out of activities for the effective and efficient management of the property in accordance with good industry protocols and any applicable best international standards and codes of practice.
Skills Required:
Engineering qualifications
Fit-Out Management
Technically astute and proficient
Transitions management experience
Experience working directly for and on behalf of a Landlord or Client
Microsoft Word / Excel / PowerPoint
Fluent English verbal and written
Excellent telecommunication and customer service
Experience of using property management CRM systems and building management CAFM systems
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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