Residential Concierge/Cleaner
Job Specification
Vardis are seeking an enthusiastic person to carry out a cleaning and concierge type role.
The role requires someone who is able to work independently on-site at the development, whilst working as part of a wider team that is responsible for managing and servicing the property and the people who live there. The candidate will have an ability to adapt, be reactive and make decisions in an environment that is designed to promote the high levels of professional service – to work colleagues, residents and service providers.
The person will be responsible for ensuring the smooth operation of the development in tandem with the block and property managers with a view to protecting the owner’s investment in the property and endeavouring to ensure that residents have the best possible rental experience, consistently delivering the high levels of customer service.
Tasks:
The following tasks are indicative of the role but the list is not exhaustive;
General cleaning duties
· Working with the Block Managers and the Property Managers on a daily basis;
· Managing and developing concierge type services and offerings;
· Promoting a high level of customer service and building relationships with residents, contractors and local area stakeholders (e.g. local businesses);
· Updating residents via communication systems and via approved platforms for issues or events happening in the area and in the building;
· Working to build a warm hospitable and active community;
· Facilitating access to apartments for third party / contractor requirements (with residents permission);
· Liaising with Block Management Agent for common area related matters and assisting them as required;
· Assisting with the CCTV requirements as required at the direction of the block manager;
· Liaising with residents and other relevant parties if issues arise; working with relevant third parties to address and helping to resolve or remedy any issues;
· Managing deliveries and their storage on behalf of residents;
Working Week
The role would entail 20 hours per week, including evenings and weekends. The candidate will require flexibility in relation to the hours worked.
The general hours for the on-site Resident Engagement / Concierge service are as follows;
Monday – Friday: 8.30am – 7.30pm – 10 working hours (taking account of one hour for lunch)
Saturday: 10.30am – 4pm – 5.5 working hours
Sunday: 10.30 – 2pm – 3.5 working hours
Requirements
o Enthusiastic & motivated & professional
o Have experience in the hospitality industry – customer service and cleaning
o Have minimum 3 years customer service experience
o Have fluency in written & oral English
o Proficiency in the standard Microsoft office suite including in particular MS Word and Excel
o Show confidence in dealing with people both in person and over the phone
o Ability to build long term relationships with residents
o Willingness to work hard and ability work on own initiative and attention to detail are essential
Pay - 12 euro per hour
Job Type: Full-time
Salary: €12.00 per hour
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Dundrum, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- Ireland (preferred)
Work Location: In person
Expected start date: 29/05/2023
