Under the direction of the shift supervisor, staff a 24 hour, 7 day communications center on a rotating shift. Process and record emergency and routine complaints. Dispatch and receive radio calls regarding crimes, patrol, citizen assists, basic information, etc. Operate, update, and maintain computer terminal used for requesting and receiving information from the National Law Enforcement Telecommunications System based on officer requests. Provide assistance to public as requested over telephone and public counter. Operate, update, and maintain Computer Assisted Dispatch System. Monitor and direct appropriate response to Police and Fire alarm systems.
Percentage of Time:
100
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Shift Start:
6:00 am
Shift End:
6:00 pm
Qualifications for Position
14
Records
Qualifications
Required/Preferred
Ability to prioritize and route multiple telephone calls of various importance, often simultaneously.
Required
Interview skills which effectively control persons in emergency situations.
Required
Ability to prioritize and disseminate information quickly and accurately, and to act on such information.
Required
Skill in operating two way radio equipment, and handling routine maintenance of same.
Can be trained
Skill in operation Computer Assisted Dispatch system, and handling routine maintenance of same.
Can be trained
Skill in working as part of a team; communicating effectively with colleagues in a difficult environment.
Required
Ability to effectively operate various forms of alarm equipment and handle routine maintenance of same.
Can be trained
Skill in speaking clearly and distinctly, using correct English to communicate with public and department personnel in a concise and informative manner.
Required
Ability to operate and maintain a computer terminal which utilizes California Law Enforcement Telecommunications System and maintain security of same.
Required
Skill in writing concise, logical reports to explain daily shift occurrences, using correct spelling and grammar.
Required
Ability to operate various office machines (typewriter, computer, copier, etc.) and handle routine maintenance of same.
Required
General knowledge of basic medical and law enforcement terminology.
Preferred
Ability to maintain equanimity in difficult situations and with hostile members of the community.
Required
Ability to meet POST (Police Officer Standards Training) requirements and pass required classes for California Police Dispatchers.
Required
Additional Posting Information
Bargaining Unit:
CX-Clerical & Allied Services
Application Deadline:
09-30-2023
External Posting Date:
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