Global Customer Support Agent (m/f/d) [Germany]

 

About Edurino

EDURINOs vision is to teach children 21st century skills with the power of games. We re-think how children play and learn and develop a hybrid play-based learning system that combines hard- and software. Haptic figurines and a stylus pen are the key to adaptive learning games.
Our team has been dedicated to creating innovative and interactive, game-based learning experiences for preschoolers between 4-8+ years old. With our Series A funding of €10,5 million (by DN Capital, Tengelmann Ventures, FJ Labs, btov and Emerge Education), we’ll be able to accelerate the development of new learning worlds, grow our team further and expand our reach to more learners around the globe!

$ads={1}

Role purpose
Way to go international! In the course of internationalisation, we are looking for a motivated customer support talent to tackle and manage the international customer service for Edurino in the DACH and UK area. Be part of the remote first team from the beginning and shape the customer success and service processes from the start, with direct influence on our customer satisfaction and therefore the business success internationally!

Are you as excited as we are about going international?
Then keep on reading and apply within some minutes (CV is enough!).

Apply for this job if you are passionate about…

• ...gaining first-hand insights into a fast growing company when it moves from start to scale up
• ...customer happiness!
• ...helping us scale an innovative Edtech product for kids internationally

Your mission at EDURINO

• You provide advice to our customers via email and our social media channels on a daily basis (no phone support)
• You support customers throughout the process of our service and promote the value of our products by providing an excellent customer experience
• You constantly analyse and optimise existing customer experience processes with other internal stakeholders, such as our Marketing, Operations, and Tech team
• You are the voice of the customer and communicate requirements to the product team on a constant basis

It is a match if you…

...have at best 1 year of B2C customer service/support experience within a dynamic (tech) environment
...are an organised and efficient team player who looks forward to working together as a team to drive the customer experience forward
...have excellent interpersonal and communication skills in German and English (written and spoken is mandatory due to German customer requests in the DACH region)
...able to work in a small and agile team with fast decision making processes
...have excellent organisational skills and attention to detail

Starting date

as soon as possible

About us

What we believe in

We believe that, in addition to hiring the best talent, a diversity of perspectives, ideas and cultures leads to the creation of better products. We hire people who are passionate about the product and team, and we favor ability and willingness to learn over experience. EDURINO is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender. We foster a work environment that enables personal and professional growth and always strive to find the truth in discussions, independent of seniority or position as all opinions are respected.

What makes us special

• 
  A start-up culture based on trust with flat hierarchies. Join an early stage start-up, take on responsibility from day 1 and be part of the ride.
• A hybrid working mode. Work remotely from wherever you like within Germany or work from our office in Munich (Haidhausen).
• Regular team weeks. We meet in Munich every 12 weeks and do fun stuff together. All travel expenses covered.
• Regular team events (online and offline). While remote, we meet online for a pub quiz or a drawing game. While in Munich, we go hiking at Tegernsee, we meet at the "Biergarten" or we do an exit game.
• A multicultural team and English first as our company language. We believe that a variety of perspectives, ideas and cultures lead to better products.
• A share package for every employee. You benefit from the exit of a rapidly growing company.
• Family-friendliness and work-life balance. We have trust-based working hours that offer a maximum of flexibility and self-management.
• Development Opportunities. We offer personal development time during working hours and a yearly development budget of 1.000€.
• Additional benefits. KITA allowance, the hardware you need (e.g. Mac or Windows), employee benefit offerings with exclusive discounts, and a company pension scheme with 30% employer subsidy.
  

How to become part of the team

• 
  We look forward to receiving your application (CV is enough!). Once we have reviewed it and decide to invite you, we schedule a first 30-minute interview where we get to know each other. After our company presentation, you will have the space to tell us why you would be the perfect fit for us and we are happy to answer all of your questions.
• Depending on the position, there is now a small homework for you - either an art/coding test or the elaboration of some questions within a case study.
• We schedule another interview with the direct report of your position. You will elaborate the task or questions you have solved.
• You (e-)meet one of the co-founders. Depending of the position, we will now ask you for some references.
• After a couple of days, we will get back to you with the final decision and you become part of #teamedurino, yay!
• The following onboarding steps include meetings with your onboarding buddy and your team members, getting to know everyone from both our business and tech team and of course receiving your EDURINO onboarding box!

$ads={2}

 

.