As the Associate Salesforce & Freshdesk Product Owner you will be responsible for the day-to-day management & administration of the platforms. Working under the direction of the Salesforce & Freshdesk Product Owner to support with general tasks as well as implementing system enhancements to support business objectives. As the Junior Administrator, you will strive to become the knowledge expert of the systems within your remit.
Key Tasks:
- Salesforce & Freshdesk administration for Nielsen Brandbank
- To support in the implementation, adoption & enhancement of the Salesforce & Freshdesk platforms across the global organisation
- Daily administration and support of the Salesforce and Freshdesk application and users, including but not limited to managing multiple user setup, profiles and roles, customisation of objects, fields, record types, page layouts & validations.
- Develop, create and customised reports and dashboards
- Work with business stakeholders to define required features and map Salesforce and Freshdesk features to business processes
- Support with training and the creation of training materials and user documentation for processes, policies and application configurations.
- Continuous improvement via self-learning
- Ensures work is completed according to business priority
- Communicates internally and externally, improving transparency, and radiating information, facilitating discussions, decision-making, and conflict resolution as required.
Attributes:
- Strong understanding of Salesforce best practices & functionality &/or internal commercial systems and processes
- Knowledge of Agile process and principles
- Demonstrable ability to meet deadlines, effectively prioritise and execute multiple requests at any one time, in a fast paced and ever-changing environment
- Hands-on experience managing all stages of the product life cycle
- Excellent verbal and written communication skills including building customer rapport and running workshops.
- Excellent organisational and time management skills
- The ability to quickly grasp a clear understanding of a customer’s needs and translate them to a set of requirements and well-planned solution deliverables.
- The ability to understand and dive into the details of a solution
- Creative thinker with sharp analytical and problem-solving skills
- Excellent attention to detail
We Offer
- Our amazing 'people first' culture with plenty of flexibility
- Making an impact on the biggest FMCG manufacturers' growth
- Becoming an expert in categories that shape UK retail
- Access to first-class analytical tools which is a great way to gain understanding of CPG market in general
- Great deal of autonomy in performing your role
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
