Human Resources Department
413 North State Street, Ukiah, CA 95482
Ph: (707) 467-3200 Fax: (707) 467-3213
HumanResources@NCOInc.org
Open Position
North Coast Opportunities seeks a highly organized and collaborative leader to join our team as the Communication Director. This role
is responsible for implementing the full spectrum of internal and external communications strategies to engage various target audiences
and elevate the public profile of NCO. The Communications Director will develop and hone the organization’s brand identity across
multiple platforms and channels while partnering with staff to support individual program communications. An excellent candidate for
this role will be a natural storyteller with a knack for crafting compelling content for various stakeholders and an ability to manage
competing priorities and projects.
Program: Administrative Support Services - Ukiah or Lake County, CA
This position reports to the Main Office in Ukiah, but a hybrid work model may be an option.
Position: Communications Director
Rate of Pay: $34.97 to $45.46 per hour (Depending on Qualifications)
Hours: 40 hours per week
Benefits:
401(k) Retirement Plan
Paid Health Leave
Paid Vacation and Holidays*
Medical, Dental, Vision and Life Insurance*
Employee Assistance Plan*
401(k) Retirement Plan all NCO employees eligible to participate
(after 90 days of hire) and EAP plan (after 60 days of hire) *Medical,
Dental, Vision, Life Insurance (within 60 days of hire) for regular
status employees working 30 or more hours per week. *Paid vacation
and holidays for all regular status employees.
Application Closing Date: May 22, 2023 at 5:00 p.m.
To Apply: A completed NCO Employment Application form is required to
apply. The application form is available at our website:
https://www.ncoinc.org/join-our-team/ or by calling 707.467.3200, or
at the NCO main office, 413 N. State Street in Ukiah.
Education Transcripts for positions that require ECE or CDV
units must be attached with your application to be considered.
Submitting an
Application:
By Email: HumanResources@ncoinc.org
By FAX: 707.467.3213
By mail or hand delivery to: NCO, Inc., Attn: Human Resources
413 N. State St., Ukiah, CA 95482
Applications must be received by NCO by the closing date. Postmarks
are not accepted.
NCO is under no obligation to hire from this solicitation.
North Coast Opportunities, Inc. is an Equal Opportunity Employer.
All applicants for Head Start Child Development Program positions
must review the NOTICE on page 6 of the NCO Employment Application
that includes the background screening and health screening requirements
See our Website for full job description details & to print application
HTTPS://WWW.NCOINC.ORG/JOIN-OUR-TEAM/
Equal Opportunity Employer
We invest in people through community action.
North Coast Opportunities, Inc.
413 North State Street, Ukiah, CA 95482
POSITION DESCRIPTION
POSITION TITLE: COMMUNICATIONS DIRECTOR
DEPARTMENT: ADMINISTRATIVE SERVICES
REPORTS TO EXECUTIVE DIRECTOR
SUPERVISORY RESPONSIBILITY: YES
FLSA/IWC STATUS: NON-EXEMPT
WC CODE: 8742
I. GENERAL DUTIES & RESPONSIBILITIES
The Communications Director (CD) is responsible for the planning and implementation of all aspects of NCO’s internal
and external communication strategies by acting as a collaborative partner with various teams, groups, and individual
staff members. Primary duties include developing a cohesive communications strategy, managing internal and external
communications, and developing organization’s brand voice and identity across multiple platforms. This position
requires creativity and strong collaboration skills. Excellent communication and organization skills are also essential.
The CD acts as the Agency’s Public Information Officer as well as a member of the Leadership and Administrative
teams and therefore requires a high level of professionalism, emotional intelligence, and an ability to maintain poise
under pressure.
II. SPECIFIC DUTIES & RESPONSIBILITIES
1. In collaboration with the Leadership Team, develops key communication strategies that support and align with
NCO’s strategic plan, and incorporates individual program needs.
2. Develops and implements annual internal and external communications plans that fulfill established goals and
strategies and promote overall engagement of the targeted audiences.
3. Monitors and analyzes marketing and outreach campaigns to monitor engagement and success levels.
4. Serves as the agency’s Public Information Officer and responds to inquiries from the public and/or media outlets;
conducts community presentations; drafts press releases for the Agency and as needed, its programs; assists with
crisis management and preemptive planning.
5. Partners with the Director of People and Culture to develop an employment brand and recruitment strategies to
meet hiring goals.
6. Develops and manages the Agency’s communications and marketing policies and guidelines; educates staff to
ensure policies and guidelines are followed and a consistent image of NCO is presented; acts as the primary
reviewer of all marketing content prior to its publishing or distribution.
7. Oversees the administration of the NCO website; collaborates with web designer as needed to maintain fresh and
accurate content; trains employees on website use as appropriate.
8. Provides regular department reports to the NCO Governing Board; attends Governing Board meetings and other
meetings as appropriate.
9. Participates as a member of the NCO Leadership Team by attending and contributing to its scheduled meetings.
10. Supervises assigned staff in alignment with NCO’s Personnel Policies and Procedures; coordinates with and
oversees work performed by consultants and/or contractors as needed.
11. Contributes to NCO’s strategic plan process; ensures key stakeholders are included in the process; keeps
stakeholders informed through regular ongoing communications.
12. Assists with the community assessment process and attends related meetings as appropriate.
13. In coordination with various NCO staff and Leadership Team members, prepares and oversees the publishing and
distribution of the Agency’s Annual Report as well as other regular periodic reports.
14. Ensures NCO social media account(s) is/are monitored and updated as necessary to meet the Agency’s
communications strategies and goals; monitors other NCO-affiliated accounts to ensure posts are compliant and in
alignment with NCO’s branding.
15. Maintains a thorough knowledge of NCO’s various programs and services as well as its policies and procedures.
16. Oversees the use of the Agency’s communications budget in accordance with NCO’s accounting policies and
procedures.
17. Coordinates the monetary donation systems; provides for website integration for all programs and fiscal
sponsorships in collaboration with the Chief Financial Officer.
18. Administers the email marketing and donor database, trans staff on its essential functions, and develops standard
operating procedures.
19. Support and promote programs’ fundraising campaigns
20. Work Habits:
- Creates a professional work environment that is collaborative, efficient, inclusive, and respectful and that is in
- Maintains regular communication with the Executive Director.
- Maintains a regular work schedule that is structured to meet the needs of the Agency and the demands of a
- Follows the NCO Injury, Illness and Prevention Plan, as well as all Agency and program safety protocols,
- Effectively adapts to change.
- Represents NCO and its programs to the community in a positive light.
- Dresses appropriately for the job.
- Aligns work behaviors in conformance with NCOs Purpose, Vision and Values.
III. JOB QUALIFICATIONS
Education, Training and Experience:
- A bachelor’s degree from an accredited school in Communications, Public Relations, Journalism or a related field
OR an equivalent combination of related education and recent relevant experience is required.
- A minimum of two years of recent management experience is required.
- Experience using website content management systems (CMS), customer relationship management systems
(CRM), web development and social media platforms is required.
- Experience and a high level of proficiency using a variety of software programs, including web-based platforms and
Microsoft Office 365 is required; prior experience with Canva and/or other graphic design software is highly
desirable.
- Additional preferred skills or experience: supervising and directing the work of others; work with a non-profit or as
part of a Community Action-based agency.
Knowledge of:
- Principles and practices of effective interpersonal communications.
- Current standard office practices and procedures.
- Strategic planning, and project development and implementation is highly preferred.
- Basic accounting practices and processes is preferred.
- Budget creation and/or management is preferred.
Ability to:
- Interact with others in a culturally and emotionally sensitive manner.
- Develop and maintain cooperative, professional working relationships.
- Communicate clearly and appropriately verbally and in writing in English is required.
- Operate standard business office equipment.
- Organize duties and tasks, as well as be able to delegate as appropriate, to meet established deadlines.
- Understand and carry out oral and written instructions.
- Be effective working independently and as a collaborative team member.
- Maintain composure and professionalism in stressful situations.
- Work a flexible schedule to accommodate attending scheduled works events and professional development
opportunities.
- Compile and analyze data for use in drafting reports.
- Perform business math calculations in an accurate manner (i.e., addition, subtraction, multiplication, division, and
percentages).
- Perform data entry for short periods of time.
- Facilitate meetings, trainings and presentations for groups of various sizes.
Necessary Special Skills or Requirements:
- This position reports to the Main Office in Ukiah, but a hybrid work model may be an option.
- Employment is contingent upon completion of a Criminal Record Clearance as required by the Head Start
Standards and/or contract terms and as demonstrated by providing a receipt to the Agency from the screening
organization performing the background check.
- This position is funded by NCO’s Indirect Cost Pool which includes Head Start program funds and is therefore
by the Agency of proof of full vaccination against COVID-19 or the granting of an exemption for either medical
reasons or a sincerely held religious belief as requested in accordance with NCO’s policies and procedures.
- Must be able to travel as needed throughout Mendocino and Lake counties.
- Must be able to work flexible hours including occasional weekends and evenings as is needed to meet the
demands and responsibilities of the position.
- For work-related driving, must have a valid California driver’s license, a verifiable good driving record, and access
to a vehicle with insurance that covers the employee as a driver OR reliable transportation with proof of automobile
insurance.
- Bilingual ability (Spanish/English) is preferred.
WORK ENVIRONMENT/PHYSICAL DEMANDS
1. While performing the duties of this job, the employee is regularly required to talk, hear, listen, and
communicate clearly; may supervise staff or volunteers as assigned.
2. The employee frequently is required to sit; use hands to finger, handle or feel objects, use manual and
automatic office equipment, and reach with hands and arms.
3. The employee is occasionally required to stand; bend; reach down and stretch overhead; walk; climb or
balance; and stoop, kneel, crouch, or crawl.
4. The employee may occasionally lift and/or move up to 25 pounds unassisted and may occasionally
move and lift heavier materials with assistance using ergonomic guidelines.
5. Specific vision abilities required by this job include close and distance vision, peripheral vision, depth
perception, and the ability to adjust focus.
6. The ability to travel during the day and/or night, sometimes long distance – possession of a valid
California Driver’s License and access to an insured vehicle is required.
7. Interaction and contact with outside agencies, vendors, funders, volunteers, donors, and contributors is a
frequent aspect of this job.
8. The employee will regularly use computers and computer printers, telephones, and other similar
electronic office equipment.
9. The environment at some site locations can be noisy and may include the comings and goings of small
children and their families; construction equipment and machinery; or warehouse or garden equipment.
Note: This class specification should not be interpreted as all-inclusive. It is intended to identify the core
essential functions and requirements of this job. Incumbents may be requested to perform job-related
responsibilities and tasks other than those stated in this specification. Any essential function or requirement
of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function
or requirement due to a disability as defined by the Americans with Disabilities Act (ADA) or California
FEHA. Reasonable accommodation for the specific disability will be made for the incumbent/applicant
when possible.
