Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
- Be assisting passengers with their travel enquires and helping them with their luggage during their regional journey.
- Co-ordinating a broad range of station functions to ensure all operational requirements are completed.
- Ensuring that the allocated cleaning duties are conducted, so that the station presentation is always maintained.
- Working alongside train crew and other stakeholders to ensure that all safety standards are met.
- Become an expert in travel and be creating travel bookings as well as arranging connecting services for our passengers.
The current Customer Service Attendant positions that we have available now are fixed term part-time roles for up to a 12 month period working 20 hours per week at Thirroul and Woonona Stations.
All our positions work off a rotational roster where your days, start and finish times will vary based on business requirements. You may also be required to work additional hours at short notice with the potential for overtime.
The full-time rate of pay for this position is $1,241.50 per week pro-rata, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work.
A Talent Pool will be created for future temporary and permanent, full-time, and part-time positions that become availble over the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.
Please view the Role Description and the Customer Service Attendant Information Pack
Also watch A Day in the life of a Customer Attendant Video.
About you
- You want to work within your local community and be the first point of contact for our passengers when they arrive at the station.
- You are resilient and can work autonomously with initiative in high pressure situations.
- You are a forward thinking and want to ensure that safety is a priority for all of our staff and passengers.
- You can manage difficult conversations with a diverse range of people and deal with situations if an issue may arise.
- You will have the ability to problem solve and make quick decisions whilst working in an operational environment.
- You will have outstanding interpersonal skills to work with a variety of internal and external stakeholders that will attend the station during your shifts.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.
Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This is an in-person, on-site role.
What are you waiting for…?
Applications close: 11:59 pm, Sunday 26 November 2023.
For more information about this role, please contact Maxine.greenstreet@transport.nsw.gov.au
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series.
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