Time for a change – time for a new job! You are a Product Learning Support - Customer Service Specialist and looking for a new professional challenge? Then stop searching! We offer the job you are looking for: a secure job, fair compensation and exciting new tasks at an attractive company in Berlin. Apply now online – quick and easy! We value equal opportunities and welcome applications from people with disabilities.
Das dürfen Sie erwarten
- Attractive pay accoring to the BAP/DGB collective agreement
- The possibility of partial payments
- Guaranteed punctual payment, possibility of installments
- Attractive social benefits, such as vacation and Christmas bonuses
- Extensive social benefits, incl. Christmas and holiday bonuses
- Up to 30 days vacation per year
- Representation of interests by a comprehensive works council
- Expansion/Development of skills
- A wide range of employee benefits/perks
- Thorough induction/training provided by our client company
Ihre Aufgaben
- Ensure the customer receives an unforgettable experience for SAP Public Training, Academy Training and Certifications and satisfaction is exceeded (Customer Delight)
- Process Management of E2E delivery elements for Public Training, Academy Training and Certifications:
- Training infrastructure setup, material orders, catering, meet & greet, course certificates, certifications, Training room optimization
- Support the People to Work (P2W) with operational and delivery tasks, e.g. onboarding new partners, providing material and systems, acting as a first point of contact with a dedicated inbox for the partners and support them in the pre- and post-delivery process for their trainings.
- Cancellation process: Ensure customer communications and proposals
- Waitlist and pre-booking management
- Manage 2nd level Inbound requests and Outbound communications (email/ticket/hotline)
- Contact for late bookings, refunds and training related issues and queries
- Verify data hygiene and structuring mainly in the LSO system
- Ensure trainer support
- Planning delivery, doing pre-delivery checks, monitor delivery, executing post-delivery activities, follow-up and closing activities
- Act as a customer contact in Training Center and manage requests as well as complaints
- Identify opportunities for process improvement and give feedback
- Alignment with key stakeholders e.g. Customer, Customer Advocates, Resourcing, Delivery, SSC, IT, Facilities, Finance, SME, Sales
Unsere Anforderungen
- Customer Service focus
- Excellent communications skills, interpersonal skills and ability to work collaboratively across the organization in person/virtually
- Conscientious, diligent, eye for detail and ensure accuracy within E2E requirements
- Complaint and escalation handling and management
- Strong intercultural experience and sensitivity to operate collaboratively in a matrix environment
- Critical problem solver, with hands-on analytical skills
- Ability to operate in a constantly changing environment
- Fluency in German and English (written and oral)- Top would be also a third language, preferably Spanish, Italian
- Tools experience: SAP ILP, SAP ISP, Ticketing System, MS Office Knowledge and practical experience in programming in MS Technology (SharePoint, Flow, Form, Power-Bi, Excel)
- System/tools skills: SAP tools, Ticketing System, MS Office
- Qualification in business administration, psychology, economics, computer sciences or the equivalent work experience
$ads={2}
$ads={1}