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Inviting applications for the role of the Triage Data Surveillance – Process Associate – German – Hybrid Budapest!
If you are willing to take up a new challenge and find yourself easily in the operations support for the customer - seems we have just a perfect job offer!
Role Description
The Triage Data Surveillance associate is an integral member of the global complaint handling team whose primary role is to ensure that the client quality system requirements in relation to the global triage process are effectively established and maintained in accordance with applicable regulations. In this role, the candidate will be performing the day-to-day task to ensure appropriate documentation of all updates or new information in a customer inquiry, and entering customer inquiries for specific sources.
Responsibilities
As a Global Triage Data Surveillance team member, you will be responsible for:
Minimum qualifications
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
If you are willing to take up a new challenge and find yourself easily in the operations support for the customer - seems we have just a perfect job offer!
Role Description
The Triage Data Surveillance associate is an integral member of the global complaint handling team whose primary role is to ensure that the client quality system requirements in relation to the global triage process are effectively established and maintained in accordance with applicable regulations. In this role, the candidate will be performing the day-to-day task to ensure appropriate documentation of all updates or new information in a customer inquiry, and entering customer inquiries for specific sources.
Responsibilities
As a Global Triage Data Surveillance team member, you will be responsible for:
- Monitoring source (data entry) system updates
- Updating information from source systems in English into the Global Complaint Handling System (GCHS)
- Communicating to the Complaint Owner new or updated information from a complaint
- Communicating to the Triage Complaint Evaluator new or updated information from an inquiry
- Entering customer inquiries into GCHS for specific sources
- Communicating and collaborating with the Triage Complaint Evaluator team
- Assisting Global Complaints Handling Management in the successful identification and resolution of quality issues associated with complaints
- Serving as a backup for the Triage Complaint Evaluator to maintain staffing levels
Minimum qualifications
- Bachelor of Science degree with relevant years of experience in supporting customer service or support operations
- Should have worked for customers in the EMEA region
- Able to speak good English & German
- Experience in Medical Device / Healthcare domain
- Demonstrated working knowledge of Medical Device Quality Systems regulations including ISO 13485, 21CFR820, and 21CFR803
- Knowing to speak, read & write more than one EU languages will be an added advantage
- Ability to effectively prioritize and manage workload.
- Knowledge / ability to utilize various software / database sources
- Friendly, patient, with a high sense of customer care
- Multicultural and very diverse environment with people from over 30 countries
- Genpact supports language courses, professional trainings, personal development
- Friendly working environment (Best Office Award 2015), including gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus
- Great career-development opportunities
- Opportunities to leverage your accounting and finance skills
- Opportunity for process improvement/simplification/standardization
- Flexible working hours/home office
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobAssociate
Primary LocationHungary-Budapest
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingAug 15, 2023, 11:07:28 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
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