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Job Description
We are looking for natural leaders with strong project management skills. In this role, you must be comfortable engaging customers regularly, multi-tasking, and have excellent time-management skills. You will be expected to be performing this role on a full-time basis, and will be working on shifts. The role reports to the Manager of Digital Forwarding.
A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Be the key liaison with customers and on-board them into our digital freight forwarding platform, this includes coaching them on how to conduct repeat orders on our digital platform
Develop and maintain a good working relationship with our customers, this incl. regularly engaging and sharing our new products / solutions with them
Manage the backend setup and registration process for customers, this incl. alerting relevant teams e.g.: finance, technology, pricing, operations etc. on their onboarding and start date of operations
Coordinate the execution of operations across multiple leading teams, this includes engaging the customers regularly with updates and ensuring all cross-functional teams are fully aware on the progress of delivery shipments
Work closely with our team of internal customs officers, ensuring that customs declaration and documentation processes are executed accurately and in a timely manner
Develop a deep understanding of the freight forwarding industry, understanding who the various key players are and what the key customs regulations, import/export duty rules etc. are
Manage the implementation of small to medium-scale roll outs; ensure engagement and clarity in communications across 1-2 functional groups e.g.: air operations, delivery operations, customs, technology teams
At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:
Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
Do what is needed to get things done, as they believe speed is more important than anything else to effect change
Over communicate, particularly as they are all quite autonomous
Take care of our staff, and treat them as they would want to be treated
Are rigid on goals, but flexible on the details
SKILLS
These are minimum-requirement skills and a ‘must-have’ for the role:
Possess KEK license / familiarity with the customs declaration process
Excellent time management
Strong interpersonal skills - confident engaging customers
Strong project management skills
Naturally technology inclined - comfortable navigating different technology applications
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
