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Love helping people build better relationships and passionate about delivering excellent service and believe that there’s a better way to scale and grow a business? We have just the role for you! Zendesk is looking for a People Services Specialist. You are genuine, listen to your customers, and you strive to make things appealingly simple. You consistently make the people around you better, while making processes simpler, and more effective.
In this role, you will balance the transactional workflow for Zendesk’s People Services organisation, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done!
- Responsible for all HR data entry, maintenance & upkeep of records on Workday.
- Carry out day-to-day HR processing tasks for our Global Mobility team and support other teams too at times.
- Offer letters creation for countries across regions, with majority being in EMEA and support with other processes within a scope.
- Support with Onboarding of the new employees, system onboarding as well as assistance with data collection.
- Maintain compliance with data entry (e.g. probation periods, contractual requirements).
- Responsible for responding to employee questions through our ticketing system and via Slack.
- Participate in ad-hoc HR projects (e.g. Rewards cycle).
- Make sure we are applying company policies and procedures appropriately.
- Be a hardworking HR team member who is always on the lookout for ways to make our team and processes better.
- Develop relationships and partner with cross-functional Partners (e.g. Finance) and the broader People & Places team (including Employee Services, Recruiting, Reward, People Development, HRIS).
- Partner and closely collaborate with Global Mobility Center of Excellence team and other critical partners within the organisation.
- Fantastic communication and collaboration skills.
- A great teammate who helps make everyone successful.
- Comfortable speaking publicly to individuals and small groups.
- You have experience with, and enjoy using and learning, HRIS systems.
- Proficient with local statutory regulations and laws in multiple countries.
- Know your way around Google Docs & Workday.
- You are an expert in the details; You set priorities well and always follow through.
- You demonstrate a can-do attitude and growth mindset.
- BS/BA degree preferred with validated at least 2 years’ general HR experience.
- Experience and knowledge around Global Mobility processes and legal requirements.
- Previous exposure to other facets of HR processes, ideally Talent Acquisition support and Onboarding scopes
- Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that feeds trust and respect.
- Diligent and excellent organizational skills; accuracy is crucial in this role.
- Inventive, proactive and able to independently handle shifting workloads in a high-paced and constantly evolving environment. You know how to prioritize and deliver on opportunities.
- Outstanding judgment and ability to balance the needs of the company, managers, and employees.
- Strong demeanor towards continuous improvement and exceeding client expectations.
- This position will support all three regions (AMER, APAC, EMEA).
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
