Insurance Customer Service (Remote) [Philippines]


 

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Are you a flexible and customer-oriented person? If you have previous experience in an insurance customer service role and have a friendly, client-first attitude, we need you on our team!!

  • DO NOT APPLY IF REQUIREMENTS ARE NOT MET.
  • DO NOT APPLY IF YOU ARE STILL WORKING FOR A COMPANY OR CLIENT

RESPONSIBILITIES:

  • Provide phone, email, and administrative support services while adhering to quality assurance standards and standard operating procedures.
  • Answer incoming calls and make outgoing calls while offering information and assistance about insurance policies and insurance coverage issues, as well as customer complaints and general inquiries.
  • Demonstrate accuracy in verifying customer coverage and processing client policy modifications
  • Proactively engage with customers, handle complaints by offering appropriate responses and alternatives and follow up to ensure that the issue has been resolved
  • Seize opportunities to upsell products when they arise and take the extra mile to engage in interaction

REQUIREMENTS AND SKILLS:

  • A minimum of one year BPO experience or in a customer facing role handling calls, setting appointments and providing customer support
  • Experience in the insurance service industry is a PLUS
  • A self learner, proactive and with strong interpersonal skills
  • Excellent English command and a team player
  • Own work equipment: Desktop computer with camera or laptop computer with WINDOWS Operating System (OS) and MS Office
  • USB noise-canceling headphone
  • At least 25 Mbps internet speed and back up internet
  • Amenable to work during weekends and night shift (Pacific Standard Time, USA)
  • Available to start immediately (Employed candidates not accepted)

Send the following application requirements to be scheduled for an interview:

1. UPDATED Resume
2. Skype ID
3. 30-Second video introduction

Job Type: Full-time

Pay: From Php8,500.00 per week

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