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Basic Function:
A Receptionist, or Front Desk Receptionist is responsible for performing clerical tasks within an office setting to support daily operations. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff.
Roles & Responsibilities:
- Greet and welcome guests as soon as they arrive and direct them to appropriate person and office.
- Assign walk-in customers with minimum waiting time to the right party.
- Maintain accurate records on the daily number of walk-ins and ensure daily reports to the line manager.
- Handle phones complaints, and customer queries within specified timelines.
- Escalate customer issues and report major problems to Superiors.
- Make recommendations for improving the process of receiving walk-in customers to reduce waiting time,
and increase customer satisfaction.
- Ensure reception area is tidy, clean and presentable, with all necessary stationery and material.
(e.g., pens, forms and catalogues) throughout the day.
- Coordinate with the office boy to ensure all customers are offered refreshments in the waiting area and
showroom is neat, all suppliers are available (Catalogues, Tissues, Sanitizers, etc...).
Job Requirements:
- Bachelor’s degree.
- Excellent Command of English language. (French is plus).
- Extremely Presentable.
- Excellent Customer Handling Skills.
- Excellent Microsoft skills.
- Excellent organizational and communication skills.
- High Professional attitude and appearance.
- Multitasking and time-management skills.
- Ma'adi residents preferred.
Work Conditions:
- 8 working hours.
- 6 working days per week & 1 days off
- Work Location: Sarayat El-Ma'adi.
- Attractive Salary.
Job Type: Full-time
Salary: From E£5,000.00 per month
Application Deadline: 25/08/2023
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