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Job Category Rooms & Guest Services Operations
Location Amsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel. Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.
Our 396 spacious guest rooms have everything you need for business or leisure travel. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'. Upscale and casual dining awaits you in our two restaurants.
The job
In this role you are responsible for overseeing the Front Desk and Concierge operations. You'll work together with the Front Office Manager, the Guest Relations Manager and other managers and associates to successfully execute all front office operations, striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.
- You utilize interpersonal and communication skills to lead, influence, and encourage others
- You maintain guest services and front desk goals
- You manage projects and policies
- You ensure exceptional customer service
- You identify the developmental needs of others and coach, mentor and help other to improve their knowledge and skills
- You analyze information and evaluating results to choose the best solution and solve problems
While taking on a new challenge, we are always proud to share our core values that we hope to see back in all you do; Put People First, Pursue Excellence, Act with Integrity, Embrace Change, and Serve our World!
Requirements
- Bachelor diploma in Hospitality or equivalent work experience
- 2-3 years of experience leading a Front Desk team; Marriott experience, strongly preferred!
- Able to be visible in operation, provide recognition & promote positive public relations
- Knowledge of the complete front office operation is essential
- Excellent interpersonal and communication skills – written and verbal
- Driving and leading the achievement of different customer oriented KPI’s
- Fluent business English and Dutch is a strong preference
- Eligible to work in the Netherlands
Why you should apply
If all the above mentioned wasn’t enough for you we do still offer another great set of benefits;
- Personal coaching & training to support you in your day-to-day job;
- Career possibilities within Marriott International;
- Endless personal and professional development possibilities in an on- and offline setting;
- Special discounted rates for 8000+ Marriott hotels worldwide for you, your family and friends;
- A special discount of 50% in a selection of fine bars and restaurants in 5 star hotel properties in Amsterdam;
- A TakeCare program; we focus on your emotional, physical and financial well-being by providing many resources, tools, trainings, workshops, and events throughout the year.
For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
