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We are looking for Email and Chat Support Executives to assist our customers with problems related to our products. (This is an Office Based Position)
Email and Chat Support Executives responsibilities include resolving customer queries, recommending solutions, and guiding product users through Emails and Chats. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with Chat software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills:
- Experience as an Email/Chat Support Agent or similar CSR role
- Familiarity with the real estate domain is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Bachelors degree in any field
Employee Benefits:
- 13 Salaries Per Year (Quarterly 13th Salary Disbursement)
- Upto 3 additional salaries per year
- At least two bonuses per year (Eid Bonus)
- Monthly Punctuality Allowance
- Monthly Inflation Allowance
- Performance-Based Bonuses
- Paid Overtime
- Quarterly Leaves encashment
- Annual Leaves Encashment
- Upselling Incentives
- Medical Insurance
- Maternity/Paternity Allowance
- Maternity Leaves
- Wedding Allowance
- Department Based Allowance
- Provident Fund
- Double salary on Gazetted Holidays
- Special Allowance for Emergency
- Advance Salary on Need Basis
- 12 Casual Leaves
- 10 Medical Leaves
- 10 Annual Leaves
- Dedicated Training
- Birthday celebrations
- Loan Against Provident Fund
- Daily Company Provided Meal
- Gaming Facility
- Growing & Dynamic Team
- Office Gatherings, Celebrations, and Trips
- 5 days a week (work-life balance)
- Excellent workplace & COVID-19 protected work environment
Job Location: Link Road Model Town, Lahore
Job Timings: 6 PM to 3 AM (5 days a week)
Job Type: Full-time
Application Question(s):
- Where is your residence in Lahore?
- This is an office-based position. Are you comfortable working night shifts?
