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The desired candidate should be able to communicate in French or German.
- To manage end to end operations whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
- To ensure implementation of new process roll outs or changes
Manage all day-to-day activities (administrative and functional) which involve:
- Document scrutiny & verification
- Handling cash & bank related transactions if assigned
- Maintaining & recording all application data in a timely and accurate manner
- Ensuring all administration & logistics of passport delivery to consulate/applicant/logistics company etc.
Conduct regular Audits for all processes & implement all new process rollouts or changes.
Regular quality checks identify incorrect or incomplete information, ensuring the accuracy of the visa application.
Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
Maintain & improve the level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness. Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker.
Maintain adherence to the Service Level Agreements s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organisational & ISO perspective.
Ensure compliance with the company defined principles, policies & procedures as applicable to the role.
Maintain high standards of ethics, integrity and compliance with corporate procedures.
Ensure that the entire process is completed within the mandated Turn Around Time.
- Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker.
Ensure no penalties are incurred and monitor, track and maintain internal errors.
- Ensures that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker
Ensure personal & professional development for self and team by conducting training on a regular basis (product & process). Ensure that all staff attends training scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCLs), for all staff.
Provide assistance to staff when needed and handle applicant/customer escalations.
Liaise with various support functions to handle team-related queries.
Ensure delivery of Value-Added Services options and achievement of the targets.
Manage productivity and security (Physical & data).
Mentor the team on a regular basis, thereby ensuring a successor is created for the position assist Manager/Unit Manager in Succession planning.
Ensure judicious use of natural resources.
Adhere to the environmental health and safety policy/objectives and guidelines of the organisation.
Job Type: Full-time
Salary: $4,000.00 - $4,600.00 per month
Schedule:
- Monday to Friday
Education:
- Local Polytechnic Diploma (Preferred)
Experience:
- Travel tourism: 5 years (Required)
Work Location: In person
Application Deadline: 25/08/2023
Expected Start Date: 01/09/2023
