Support Manager (on-site) [Belgium]


 
Company Description


We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

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Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

We Cook iT stand for growth, support, dynamic, companionship and communication and we’re looking for a [main characteristic] [position] to join team We Cook iT. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.


Qualifications


Knowledge and skills:

  • ITIL certification
  • Rapid self-starting capability. Excellent interpersonal and communication skills.
  • Good knowledge of application design.
  • Good understanding of relevant technologies in development, integration, deployment, and operation of Information Systems
  • Excellent interpersonal and communication skills
  • Ability to participate in multi-lingual meetings, ease of communication.
  • Ability to give technical presentations.
  • Ability to apply high quality standards.


Specific expertise:

  • A very good expertise in using ServiceNow
  • Proven experience in IT service management, preferably in a project-based environment with a focus on internal customer service.
  • Strong understanding of IT service management frameworks such as ITIL, and experience in implementing and improving IT service processes.


Additional Information


You are part of a dynamic international company operating in an attractive high-tech market niche and you'll receive a thorough training in our applications and products.
We offer you a full-time job in Kerkrade (Netherlands)
Obviously, there is a competitive remuneration package in return.

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