Sickle Cell Patient Affairs Liaison FL [United States]

 

Role Description

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Sickle Cell Patient Affairs Liaison: Florida

• The Sickle Cell Community is a dynamic space due to the complexity of the disease, access to care, social determinants of health, and lack of education around Sickle Cell Disease. People living with Sickle Cell Disease and their caregivers seek health care information from trusted sources which puts community-based organizations (CBO's) at the center of care. The Sickle Community Specialist (SCPAL) role is to support CBOs and connect them to resources that may be limited as patient run organizations. The role of the SCPAL is to be a community-based organization focused colleague that will help identify gaps across education, access to care, patient engagement as well as the local lead aligned to addressing the needs of patients and caregivers along the healthcare journey.
• SCD Community Specialist is a field based, non-sales, non-promotional, community-facing colleague who serves as the point of contact for the Sickle Cell Community Based Organizations (CBO's) including local, regional, and national advocacy groups and individual patients and caregivers. The primary function of the SCPAL is to liaise with CBO's and patient groups and their constituents on programs, and other support offerings available from Pfizer. The role reports directly to the U.S. Rare Disease National Patient Affairs Liaison Directors.
• The SCPAL serves as the primary point of contact for patients, caregivers, executive directors, and other staff members of advocacy chapters for the purpose of education, resources, hub information, sponsorship, and support.
• All SCPAL activities are executed in close collaboration with legal, compliance and marketing colleagues to ensure that they are implemented in a thoughtful manner that meets Pfizer’s high standards of ethical conduct.

Responsibilities:

• The Pfizer SCPAL role has three key focus areas: Customer Engagement, CBO Account Management and working cross functionally to meet the needs of the Sickle Cell community. Leading people without positional authority
• Understanding the gaps and challenges that the CBO’s may face and the ability to be a convener across our internal matrix team to effectively support the different functions that are driving solutions for people living with SCD.
• Identify key stakeholders, CBO capabilities, and the local market as it relates to capacity building and the needs of the SCD Community
• Develop trusting/ transparent partnerships with key leaders in the Sickle Cell community to partner and support their advocacy efforts aligned to education and patient empowerment/ access to care.
• Seek to understand key local, regional, and national healthcare issues and best practices aligned to the Sickle Cell space
• Elevate the work the National/ Regional CBOs are doing to help share outwardly with the broader community aligned to our ability to partner through Pfizer’s SME (subject matter expert) functions (Medical, Corporate Affairs, ADMs, etc.)
• Identify, connect, and communicate multiple insights from various stakeholders to develop a plan of action that is mutually beneficial to Pfizer and the Sickle Cell Community.
• Deliver comprehensive overview of patient support resources and programs to patients, caregivers, and CBOs at various Pfizer-sponsored events (e.g., in-person/virtual booth exhibits) at local, regional, and national levels.
• Identifying key opportunities to educate on the importance of the treatment of SCD and the importance of optimizing their therapy.
• To identify collaborative partnerships where we could broaden our reach to the SCD community aligned to disease education, access to care and empowerment
• Managing the budget to prioritize commitments that align with the goals of Pfizer and assigned CBOs and to maximize strategic collaborations of key imperatives that ladder up to the brand strategies.
• Collaborate with RD Managers to ensure that the integrated patient offerings align with intended objectives in the context of local market dynamics.
• Prioritize where Pfizer’s support for key CBOs can help the organizations bring the most impact to people living with SCD.
• Identify best practices and help scale across the region and nation.
• Be a local expert on the evolving healthcare landscape and the market dynamics of key health systems and impact on SCD
• Provide local insights to inform RD Brand Team on development of educational materials for patient engagement and patient support resources that fill needs within the patient community.
• Ensure that all aspects of patient and advocacy group engagement are implemented in a thoughtful manner that meets Pfizer’s high standards of conduct and compliance.
• Manage annual budget to prioritize commitments and meet the needs of assigned regional CBOs.
• Conduct needs assessments with CBOs to identify areas of primary focus and to determine points of alignment with Pfizer business goals and objectives.
• Assist in effectively and compliantly communicating insights of the changing competitive landscape within Rare Disease to appropriate cross -functional colleagues.
• Schedule and organize travel in a timely, thorough manner and order all required materials for local, regional, and national events.
• Effectively maintain administrative responsibilities, i.e... expense report (Concur), budget tracker, activity tracker, Centris (initiating & closing a program), PAL team calendar.
• Maintain awareness on the government landscape within the Rare Disease communities on local, regional, and national levels.

Basic Qualifications:

• B.S. or B.A. Degree is required
• Minimum 5-7 years pharmaceutical industry or related experience -preferably in Rare Disease
• Experience demonstrating exceptional communication, listening, and presentation skills
• Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures.
• Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders
• Experience in responsible business practices and compassionate communication both written and spoken

Knowledge & Skill Sets Desired:

• Excellent communication skills, both written and verbal
• Ability to deliver meaningful & concise presentations with integrity and empathy
• Exceptional relationship building skills with a range of stakeholders (patients, EDs, caregivers)
• Strong attention to detail, organizational and business skills
• Outstanding collaboration and networking abilities with PAGs
• Ability to work in a team environment
• Knowledge of the Rare Disease community
• Knowledge of Centris, Concur, Budget tracking, and an understanding of Sponsorship processes.
• Adherence to regulatory and compliance standards
• Remote- National
• Ability to travel- approximately 50%; scope of events is primarily on weekends and evenings.
• Certain areas require bilingual- proficiency in speaking and reading.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

50% or more travel including evenings and weekends

Work Location Assignment: Remote

LAST DAY TO APPLY: 07/21/2023

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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